Today, these innovative digital trends are among the top priorities for most business owners in 2020 in accordance with the Softsys Hosting research.

And why wouldn’t they be? After all, if your business has any intention of remaining competitive in today’s online landscape, you must adapt to the rapidly evolving changes in the online field.

Artificial Intelligence

2020 may be the year that a lot of people wake up to the dominance of artificial intelligence (AI). It’s sure to be at the heart of global business and industry in the future – and it’s already taking over many simple jobs.  It can analyse consumer behaviour and search patterns, and use data from social media platforms and blog posts to help businesses understand how customers interact with their products and services. AI in 2020 will be able to cut staffing costs and accelerate growth, getting a cutting edge over their competitors.

Chatbots

Chatbots will continue to be an important part of the global online landscape in 2020. This AI-based technology uses instant messaging to chat in real-time, day or night, with your customers or site visitors. It is greatly used by banks, transport and eCommerce. These virtual assistants offer outstanding customer service by meeting customers’ expectations and automating repetitive tasks – which means that you can focus more on your core work.

Multi-Cloud Strategy

From a strategic point of view, enterprises are looking at a connected cloud or multi-cloud option that will let them enjoy the benefits of a mix of public cloud, private cloud and data center. Multi-cloud (public, private or hybrid) addresses the growing challenges of cloud adoption, and is continuing to develop to meet the ever-changing needs of companies. With connected cloud, irrespective of where the workload runs, customers will be able to enjoy a secure and seamless experience.

5G Technology

In 2020, 5G will expand the mobile ecosystem to new industries. Next-gen mobile technology leaders have already collaborated with mobile operators and device makers to roll out the new technology to accelerate response times to devices, enabling greater speed and lower latency. 5G is expected to impact most business sectors – from manufacturing to services – and potentially bring unprecedented change to consumers’ lives.